FAQ
Q. What Materials/Metals do you use?
A. Sterling silver, Copper, Brass, Fine Silver, Bronze and Gold Fill (Gold over sterling silver). Nothing but the best! There are no nickel or plated findings. All Chains, clasps, and findings are made with the above mentioned materials as well.
Q. How do I take care of my jewelry?
A. You are given care instructions and a small yellow polishing cloth with every purchase. This is the small zip top bag that your jewelry is in, inside the box. Do not wear your jewelry to swim, shower, sleep or while working out. Keep it in the zip top bag when you are not wearing it. Polish it gently with the polishing cloth provided. Wearing your jewelry in the shower, sleeping etc. weakens the links and components, causes tarnish and will shorten the life of your chain and jump rings that connect charms to the chains. You invested in this keepsake, if you care for it correctly, it will last a lifetime.
Q. My Jewelry is tarnished, how do I clean it & prevent this from happening again?
A. To return to its original shine, simply use the yellow polishing cloth we provided and then store it in a zip top bag. Refer to the question above: take it off when you swim, shower, sleep etc., do not hang your jewelry from a metal jewelry organizer, this will speed tarnishing from the metal that it is hanging on. Do not keep it laying on a counter or dresser, it should be in a zip top bag. Do NOT submerge your handstamped jewelry, gold filled items, or crystal jewelry into liquid jewelry cleaner or use any abrasives or home polishing remedies on it. All you need is the soft polishing cloth. That's it! You may use a liquid jewelry cleaner on your sterling silver chains, but do not put the charms in liquid jewelry cleaner as it will strip the solution that highlights the letters/prints. Contact us if you need a full size one. We offer them for $8.
Q. Can I add names to a piece later? Our family is still growing!
A. Yes, please contact us via phone 605-695-3997 or via our contact form and we will help you choose the best option for your family!
Q. Am I charged be the letter or what?
A. No, I'd never want you to have to choose between putting "Ben" or "Benjamin" etc. You are charged by the piece that we stamp on.
Q. Will the letters be perfectly straight?
A. All the handstamping is done by hand. Stamping each character by hand makes each piece unique and different. Slight irregularities in spacing or alignment are what give each piece its charm and should not be seen as flaws. That said I would never send you something I wouldn’t want for myself.
Q. How/when does my order ship? Or can I pick up?
A. Once your keepsake is finished being hand crafted, we ship via USPS. Our production time varies. Generally it takes about 4-6 weeks for the Lilly Prints & Doggie Grahams and around a month for the handstamped items. If you need something by a specific date, please contact us before you order.
Q. I like a little from one design and a little from another, can I get something custom that I don't see on the website?
A. Of course! Just send me a message with what you're looking for and I will do my best to create something that you'll love!
Q. Can you stamp the front and back of the items?
A. Sometimes! If it has a rimmed edge or is domed we cannot. If you have a question on a specific shape that you see, please contact us and we will let you know if we can do that and the price difference.
Q. Can you put the names or dates on the back of the fingerprints?
A. These start out as a soft clay like material so if we flipped them over to put something on the back, we would ruin what is on the front. We can, however make an additional piece and join both together. This generally doubles the cost as we create two pieces instead of one.